Following the reactions to my recent article “When even Park Hyatt embraces all-inclusive, something more fundamental is shifting?”, which generated strong engagement and discussion, what stands out is not so much whether all-inclusive belongs within luxury hospitality, but how differently this model continues to be interpreted across the industry. Some see it as an evolution of guest experience, others as a powerful revenue optimisation tool, and in reality both perspectives

I came across an announcement this week that made me pause. Not because it was particularly loud. But precisely because it wasn’t. Park Hyatt is preparing to open its first all-inclusive resort in Mexico. Taken in isolation, this could be seen as a simple geographical expansion into a region where the model is already dominant. But when a brand built on understated luxury, architectural precision and highly curated experiences steps into this space, it is no longer an operati

Asset-light is everywhere. So why is no one talking about asset-smart? In recent months, it has been difficult to ignore the growing volume of conversations around asset-light strategies in the hospitality industry. The topic is widely discussed, often from a financial or development perspective. And yet, one question tends to remain in the background: why is there so little discussion around what could be described as asset-smart? Working across several projects recently, at

In continuation of my last post on AI and its role in hotel search, I came across several articles and figures highlighting the convergence of two major trends: artificial intelligence and customer experience. OTAs and artificial intelligence have made access to hotel offers completely uniform. Finding a room or comparing a price has become a simple and immediate gesture. But what the customer is looking for today is no longer just a booking: it is an experience. Emirates is